The 141 hotline of Baku Transport Agency is operating 7/24 for receiving, registration of all kinds of proposals and comments, information requests related to public transport and forwarding them to the relevant departments.
Everyday, the hotline receives an average of 250-300 calls, 65% of which are complaints, 34% are information and 1% of suggestion surveys. All calls are recorded by operators. Note that the proposal calls are investigated by thestaff of Baku Transport Agency and whether they can be further realized is considered.
Furthermore,surveys made as complaints and comments are taken into account and discussedand works are launched towards solving them. Calls, surveys not related to the Agency’s activities are directed to the relevant bodies concerned.